Deposits and withdrawals
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Please read, understand and agree with the Terms & Conditions on our website. Our customer Support Team is available 24/5 to assist you if you need any help with making your payments. *We reserve the right to charge a maintenance fee where there is a lack of trading activity.
Before you deposit or withdraw
Use an account in your own name and review the payment conditions before submitting a request. The policy below explains funding ownership, documents, processing and withdrawal restrictions.
Can someone else deposit for me?
Third-party payments are not accepted under the published deposit policy. The payment source must be in the trading account holder’s name; a joint account may be accepted when the trading account holder is a beneficiary.
When are withdrawals processed?
The published withdrawal policy lists processing hours as Monday to Friday, 9 am–5 pm GMT+8. Requests received after 5 pm are processed on the next business day. Processing a request and receiving the funds are separate steps.
How long do card refunds take?
The published policy states that credit or debit card refunds may take 3–5 business days after processing to appear on the card statement.
Are there withdrawal or bank fees?
The published policy lists an international bank-wire fee in the USD 30–60 range. Your bank or an intermediary may also charge fees. Confirm the applicable method and amount before requesting a withdrawal.
What is the minimum account deposit?
The minimum deposit for Antos Pinnacles Standard and ECN accounts is USD 1,000. The VIP account requires USD 50,000.
Available payment methods can have their own limits. Compare account types or contact support for help.
Deposit & Withdrawals Policy
Deposit
01
Funds deposited into a trading account should be made from a source (e.g. credit/debit card, bank, alternative payments account, etc.) that is in the same name as the trading account.
02
At our discretion, AP may require confirmation of funding account ownership at any time (credit card, bank account, alternative payments account, etc.) before funds can be credited into a trading account. For example, if client wishes to deposit using credit or debit card, the card scan copy or card photo should be provided. Failure to comply with this policy will result in rejection of the deposit. Please ensure to redact the credit card numbers to only show the first 8 and the last 4 digits (for example, 2345 6789 xxxx 9876).
03
AP strictly does not accept payments from third parties. If, for any reasons, AP becomes aware of a payment made from a third party, AP is entitled to reverse the payment, close any open positions, null any profits gained, or/and terminate the trading account. AP will not be liable for any losses as results of breach of this policy.
04
Payments from joint bank accounts or credit cards are accepted if the trading account holder is one of the beneficiaries.
05
If we choose to waive or cover any fees, we can only cover fees that we see. Other fees charged by your bank, intermediary bank and/or our financial institution remain your responsibility.
06
AP will not be liable for any losses (including auto or forced liquidation event) incurred as results of delays in processing your deposit, including and not limited to payments made to cover on-going margin requirement. Only cleared funds are deposited into a trading account. It remains the client’s responsibility to ensure his/her trading account(s) have sufficient funds to cover margin requirements.
Withdrawal
01
To comply with AML/CTF rules and regulations, AP will only process withdrawals to the same account (e.g. credit/debit card, bank, alternative payments account, etc.) that was used to deposit the funds unless express instruction is provided to send funds to a different account in the name of the trading account holder. At its direction, AP reserves the right to reject instruction to process return of funds to a different account without providing reasons. Additional information and documents may be required to be provided by the client.
02
For example, if a deposit is made via credit/debit card, then a subsequent withdrawal request is received, the amount of funds sent back to the relevant credit/debit card may not exceed the original amount deposited from same. Any profits made in excess of the deposited amount may be transferred to another account in the name of the trading account holder. At its direction, AP reserves the right to reject instruction to process return of funds to a different account without providing reasons.
03
Due to AML/CTF rules and regulations, AP cannot deposit funds to third parties. All funds withdrawn from a trading account must go to an account in the same name as the trading account holder.
04
Due to Credit/debit card limitations, AP can only refund up to the amount received from said Credit/debit card (i.e. excess fund cannot be applied to this withdrawal method). Refunds made to credit/debit cards may take between 3 – 5 business days from the date of processing to appear on the statement.
05
All withdrawal requests are processed Monday to Friday 9 am – 5 pm GMT +8. Requests received after 5 pm will be processed on the next business day.
06
International bank wire transfers will incur a minimum fee of the range of between USD30-60. AP will deduct this fee from the withdrawal amount prior to depositing to the nominated bank account. Please refer to your bank regarding any fees they may charge you for the services they provide.
07
Clients acknowledge they may be required to provide information and/or documents on the source(s) of the funds and/or source of wealth in general when processing a withdrawal request. AP reserves the right to refuse to process a withdrawal request where a Client does not provide all required information, and/or where AP has reasonable concerns that doing so may result in breaches of the anti-money laundering and counter- terrorism financing laws and regulations (AML/CTF Laws).
08
Clients acknowledge AP does not guarantee a recall of a financial transaction under any circumstances and that AP is not liable for any losses suffered as a result of providing incorrect instructions/details of the destination account.
09
AP reserves the rights to refuse to process a withdrawal request if it has reasonable grounds to believe that the trading account may result in deficit or cause the account to fall below the margin requirements.
10
AP reserves the right to refuse a withdrawal request if the trading account is subject to a charge-back investigation or AP has not yet received any requested information/documentation regarding any trading account in the name of the client.
Information to prepare for a funding enquiry
Tell support which payment method and account type your question concerns. For an existing request, include its reference and submission date. Never send your password or full card details through the contact form.
Check the published policy below for account ownership, processing hours and payment conditions. Processing a withdrawal request and receiving money at your bank are separate steps.